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FREE SHIPPING in USA | Call Us: 800-668-5189
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FAQs

Answers to all of your questions in one place

SHIPPING INFORMATION

WHAT SHIPPING METHODS ARE AVAILABLE?
Delivery is carried out by FedEx and USPS services. Free shipping assumes standard shipping method 2-5 days depending on the region. Express delivery 1-2 days in the USA.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?
In most cases, 3-5 working days pass from the date of order to receipt. 1-3 days for order assembly and 2-5 days for delivery, depending on the region of delivery. Orders with express delivery method are collected and dispatched within one business day.

DO YOU SHIP INTERNATIONALLY?
Unfortunately not at the moment.
It is a possibility in the near future.

PAYMENT INFORMATION

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept payments by VISA MasterCard AmericanExpress and Google Pay, Apple Pay, Shop Pay payment systems.

IS BUYING ON-LINE SAFE?
Absolutely. Payment system that we uses is PCI compliant and supports 3D Secure checkouts.

ORDERS AND RETURNS

HOW DO I PLACE AN ORDER?
Add choosen products to cart go to checkout process. Enter shipping and billing adress, select shipping method and press "Pay Now" button. Enter your credit card data and pay. Your order is already placed and order detains send to your email address. Wait 1-2 days for tracking number.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No. You can place order without account or registration.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
Please send your questions via Contact Us page or directly to contact@russianfoods.com email.

HOW CAN I CANCEL OR CHANGE MY ORDER?
To cancel an order or part of it, please contact us by phone: 800-668-5189
or email contact@russianfoods.com or Contact Us page
Quick cancellation of the order is possible until the parcel is handed over to the transport company (those before you receive the letter with the tracking number).
If the parcel has already been sent to your address, you must initiate its return.

HOW DO I TRACK MY ORDER?
After the order is collected and sent to the transport company, you will receive an email with a tracking code and a link to the tracking page of the package.

Please note that tracking a parcel by tracking number is possible a few hours after receiving the number. The transport company needs some time to accept the parcel and update its status. here