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At RussianFoodS.com satisfaction is our final goal. We will happily correct all order mistakes, missing items, or accept your original order for return if the return is a result of our mistake. Any claims relating to incorrect shipments must be made no later than 2 calendar days after receiving your order delivery from us. Due to the perishable nature of some products, we cannot accept their returns.
If you are dissatisfied for any reason, please contact us at [email protected] within 24 hours of receiving your delivery.
If you feel the food arrived at an unsafe temperature, we require that you send us photos of the product within 24 hours of receiving the shipment. The delivery time is determined by what is shown on the shipper’s website. Depending on the circumstances, we may, in our sole discretion, replace all or part of the food at our expense, or provide you with Credits for the food that will automatically be applied to future RussianfoodS.com deliveries.
For non-perishable products, to receive a full refund, the packages must be returned to us unopened and undamaged. You will receive your refund in the same payment form you originally used to purchase, generally in 1 to 3 business days after we receive your returned items. If the return is not due to an error on our part, we will deduct the shipping charges from the refund we credit back to you.
We are NOT responsible for any melting of chocolate products while en route to you. We package up as best we can to prevent melting, so when your order leaves our premises, weather conditions are out of our control. We do not accept any returns or provide credits on any meat, dairy or chocolate products alike due to packages being left on your porch or in hot conditions.